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Impacted by flooding in Connecticut?
As the Connecticut community works to recover from the rain and flooding specifically affecting Fairfield, New Haven and Litchfield counties, Protective is committed to supporting our customers who were impacted. To prevent any loss of coverage, we may be able to offer extensions on the billing dates and grace periods for premium payments.
For assistance, please contact the customer service number listed on your billing statement.
For assistance, please contact the customer service number listed on your billing statement.
Impacted by Hurricane Helene or Hurricane Milton?
In the wake of the significant damage caused by Hurricane Helene, Protective is dedicated to assisting our affected customers in Florida, North Carolina, South Carolina, Georgia and Tennessee. To prevent loss of coverage, we may be able to offer an extension of billing due dates and premium grace periods.
To request accommodations, please contact the customer service number listed on your billing statement.
To request accommodations, please contact the customer service number listed on your billing statement.
FAQs about managing my account
To retrieve your password, use account recovery. To retrieve the login email address you used to create your account, contact us or speak speak with a Customer Service Representative.
Log in to access your account. If you have not registered for an account, Register now. Once logged in, select the ‘Profile and Settings’ option in the menu followed by the action you wish to take . If your name has changed due to marriage or divorce, contact us for assistance.
Log in to access your account. If you have not registered for an account, Register now. Once logged in, locate the policy on which you want to change your beneficiary. Select ‘I want to’ and ‘Change My Beneficiaries.’
FAQs about buying life insurance
How can you and your family benefit from a life insurance policy? Find out why it’s so important to get coverage.
Before you start shopping for life insurance, get to know the unique features and benefits that come with each type of policy.
A little bit of education can go long way in understanding how life insurance protects you, your budget and your family. Learn more about life insurance.
When you buy a life insurance policy, it's important to get the right amount of coverage. Too little and you could leave your loved ones in a tough financial spot. Too much and you'll be paying for coverage you don't need. Calculate your needs.
How much life insurance is going to cost depends on many different factors, such as your age and health. It also depends on the type of policy you buy and the amount of the death benefit that you select. Get a quote for term life insurance.
FAQs about claims
To start the claims process, complete the Start a Claim form. For additional assistance throughout the process, contact us at 1-800-424-1592.
For the fastest turnaround on claims less than $500,000, email your completed claim paperwork to claims@protective.com or fax it to 205-268-6833.
If your claim is more than $500,000 or you would prefer to physically mail the paperwork, our address is:
Claims
P.O. Box 12486
Birmingham, AL 35202
If your claim is more than $500,000 or you would prefer to physically mail the paperwork, our address is:
Claims
P.O. Box 12486
Birmingham, AL 35202
Generally, the claims process takes about 2 to 3 weeks. Because the adjudication of each claim is different, we are unable to provide you with an exact time frame for when we will complete the processing of your claim. We are committed to processing your claim as quickly as possible and responding in compliance with state law.
Contact information for policy and contract holders
P.O. Box 535299
Pittsburgh, PA 15253-5299
Call: 1-866-412-2071
Log in: www.eaccountservices.com/protective
Pittsburgh, PA 15253-5299
Call: 1-866-412-2071
Log in: www.eaccountservices.com/protective
WEB.5657519.09.24