Customer Service
We are committed to serving your needs. Providing prompt, accurate, innovative and courteous service to our customers is our number one priority. We value the opportunity to build long-term relationships in our service to you. In order to help you with your service needs, please choose one of the options below.
For our Life and Annuity Customers with a policy/contract issued by one of our family of companies: Protective Life Insurance Company, West Coast Life Insurance Company, Protective Life and Annuity Insurance Company and Protective Life Insurance Company of New York, click here. Please note, not all policies/contracts are available online.
All other customers, please call 800-866-9933 to speak to a customer service representative.
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Contact Us
Life and health insurance customers:
PO Box 12687
Birmingham, AL 35202-6687
1-800-866-9933 or email ladphs@protective.com
Variable life insurance customers:
PO Box 1928
Birmingham, AL 35282-8238
1-800-265-1545 or email vulservice@protective.com
Annuity customers serviced at:
PO Box 1928
Birmingham, AL 35282-8238
1-800-456-6330 or email annuityservice@protective.com
Annuity customers serviced at:
1707 N Randall Rd, Ste 310
Elgin, IL 60123
1-800-621-5001 or email acctransactionteam@protective.com
West Coast Life insurance customers:
P O Box 12687
Birmingham, AL 35202-6687
1-800-866-9933 or email wclphs@wclife.com
Immediate Benefit Account
P.O. Box 535299
Pittsburgh, PA 15253-5299
1-866-412-2071 or login to: https://www.eaccountservices.com/Protective
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Claims
At Protective Life Insurance Company, taking care of beneficiaries is one of the most important things we do.
If you've lost someone you love, the last thing you want to think about is your financial affairs. To that end, we do our best to make sure beneficiaries receive all the benefits to which they are entitled as quickly and smoothly as possible.
To file a claim, you'll need to submit three important things:
- A completed Statement of Claim, a form that includes such things as your full name and address (or those of the beneficiary or beneficiaries). Call 1-800-424-1592 to obtain the right form.
- A certified death certificate showing the date, cause and manner of death.
- The original insurance policy if available or a lost policy receipt if not available.
Begin by calling 1-800-424-1592.
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